You will be notified if your Patient Portal service is discontinued. Here you will see an option under Our Resources titled Feedback. We secure your personal information from unauthorized access, use or disclosure. Contact your provider's office and request a password reset email. Patients can message their doctor or provider directly and connect with their healthcare team! This can occur when the data systems are undergoing maintenance. To view the details of any test result, press the card of the result you want to view. If the issue persists, please report it by clicking Profile in the bottom navigation bar. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. Click the Accounts icon in the lower right navigation bar. You cannot permanently delete sent or archived messages. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. It is your responsibility to login to your Patient Portal account and read the messages promptly. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. When an appointment is available for check in, you will see a button next to it labeled. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We may say "no" to your request, but we'll tell you why in writing within 60 days. What do I need to access the Patient Portal? Cookies are used for system performance functionality. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. How do I view messages and/or responses from my provider? These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. All communications between you and your provider's office are carried over a secure, encrypted connection. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Example: We use health information about you to manage your treatment and services. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We will not use or share your information other than as described here unless you tell us we can in writing. We secure your personal information from unauthorized access, use or disclosure. We must follow the duties and privacy practices described in this notice and give you a copy of it. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. If youve set up text messaging as your security option, the following message will appear: 2. You can ask us not to use or share certain health information for treatment, payment, or our operations. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. From there, you will see an option labeled Linked Portal Accounts. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Relieve your team of administrative work and let us complete it more quickly and accurately. Clicking Feedback will bring you to a survey form where you can leave feedback. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. If you don't agree, don't use the Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. Indicate your contact preferences for different types of notifications. How soon can I expect a response from my provider? If you tell us we can, you may change your mind at any time. You will be notified if your Patient Portal service is discontinued. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Contact your provider's office and request a password reset email. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We may say "no" to your request, but we'll tell you why in writing within 60 days. These messages may contain information important to your health and medical care. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. that you are authorized to address the patient's billing matters. How do I register for the Patient Portal? If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. athenahealth is your provider's trusted billing partner for secure online payment. You have the ability to accept or decline cookies. This will bring up a list of all the test results you have received. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. Please update your browser to continue using our site securely. All communications between you and your provider's office are carried over a secure, encrypted connection. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Tools and resources that support building apps and the interfaces to support them. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We may charge a reasonable, cost-based fee. How do I ask a question about my account balance? Here you will see an option under Our Resources titled Feedback. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Select the payment you would like to view. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. How do I manage my saved credit and debit cards? Were located at 311 Aresenal Street, Watertown MA 02472. . You'll need to login to athenaNet to connect. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. Please try again in a few moments. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Note: This page should only be . We only get paid when you do, so you know your success is our top priority. Get answers to patient FAQs and access tools that can help you on your journey. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. We will provide a copy or a summary of your health information, usually within 30 days of your request. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. You agree not to use Patient Portal to post or send or post any illicit or offensive material. The industrys most adaptable, network-enabled suite of healthcare solutions. This feedback form is a one-way communication system. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Your provider's office will make every effort to respond to your messages within a timely manner. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. This will bring up a detailed view of the results. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. All other Portal support requests (e.g. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You can complain if you feel we have violated your rights by contacting us using the information on page 1. . If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. The Portal is not intended for use by anyone outside of the United States. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". For your safety and security, your session is about to be logged off due to inactivity. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. Follow the prompts and check in to your appointment. What if I'm unable to access the Patient Portal? You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. Ive logged into athenaPatient, but it says my provider isnt supported yet. When you see this error, a problem has occurred with the app loading your data. Why is the athenaPatient app only available to patients of specific customers right now? Does the athenaPatient app have all the same functionality as my providers Patient Portal? Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. One connection at a time. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Follow the prompts and schedule your appointment. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Click the desired form. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. Improve your quality program performance with expert, end-to-end support. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. This website and Patient Portal contain links to websites operated by other parties. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? If you selected a security question when you set up your security option, the following page will appear: 1. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Only test results which are considered appropriate for release will be accessible through the Patient Portal. If you don't agree, don't use the Patient Portal. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We will make sure the person has this authority and can act for you before we take any action. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. Save time and boost clinical efficiency with our fully integrated, hands-free products. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. . Improve your performance with the support of the largest connected network in healthcare. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. You are using an outdated browser that is not supported on the Patient Portal. Enter the answer to your security question. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. A convenient and secure way to deliver virtual care to your patients. If you are experiencing a medical emergency, call 911. Current technology that balances capability with delight. Example: We give information about you to your health insurance plan so it will pay for your services. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Select your provider, office location, and your preferred time of day and days of week. Make a quick and easy payment online using the QuickPay Portal. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Please. This is because all messages that you send and receive in the Patient Portal are part of your medical record. The Patient Portal is an online service that provides patients secure access to their health information. This website uses encryption software. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Deliver quality care more easily with support that helps improve your clinical efficiency and financial performance. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Ask us how to do this. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Click the desired message in your inbox to read the message. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. In case of a medical emergency, call 911. For Android devices: athenaPatient requires OS versions 10.x or above. We will not retaliate against you for filing a complaint. For urgent matters, call 911. We typically use or share your health information in the following ways. You have the ability to accept or decline cookies. Click on the back arrow to return to the Patient Portal. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Please notify us immediately if you believe the security of your Portal account may have been compromised. Once there, you will see an option labeled Linked Portal Accounts. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. These messages may contain information important to your health and medical care. Please try again in a few moments.? Find contact information and answers to frequently asked questions here. How do I view messages and/or responses from my provider? Please try again later. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. through the athenaPatient app? Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. Navigate to your Patient Portal login page. Let us know in writing if you change your mind. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.