You drive and make an error and the photo is sent to a human reviewer who reviews the evidence, looks up the registered owner of the car, and sends the ticket to the owner. (Business Customers only), Submit this form below to document your concerns. Contact us for support on reservations, assistance during a rental, questions following a rental, and more. I told her that I didn't want to argue I just did not like the vehicle they gave me and I wanted a different one. She wants Hertz to remove her from its Do Not Rent list and return her account to good standing. It was the other person fault and their insurance was suppose to pay for all of it. (as of Feb 15) See a picture of the Key Drop Options to the right side of the Check-in/Baggage scales. That thing is notorious for having 3 speed cameras that do not allow any leeway. It turns out that the hotel within the ZTL area had neglected to notify the local authorities of our departure the next day. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Hertz isnt the only car rental company to do late charges. Now Heather is asking our advocacy team to step in and clear her name. Good to know. I guess if they send me a ticket I'll know. There will be a reason to deny you the rental car since your intentions are ill. Hertz wont give you chance. Lake Mead vs Lake Powell A Side-by-Side Comparison. In fact, the terms of prepaid rentals in Europe are much more customer-friendly than the ones that apply to U.S. rentals. I had the car for a week and when I returned it, I asked if I had to show proof of insurance. It means: So the night was saved. Plus, youll have an airtight alibi if a car rental company tries to collect tolls from you. If you go against the rules and drive it on unsuitable roads, you may end up on the Do Not Rent list. Heres why. Everyone seems to have settled on a traffic violation, and that is probably it. This service is often used for . If you give the keys to an unauthorized person and Hertz gets to know, you may end up on the Do Not Rent list. If a customer returns a vehicle early, Hertz will not provide any refund. Had no trouble getting my car when I checked in, my rental agent was warm, funny and friendly. It's a service charge for looking up the license plate records on who had the car at a specific time and date--for a police department. Our help is free. Glad it wasn't just me. If you are already on the list, it is possible to get yourself out by paying your due amount and/or negotiating with Hertz DNR department. . *** Sounds like a fee for providing your details to the police following a driving law break - maybe parking but much more likely photo ticket for speeding or bus lane or prohibited area. Rental Car (Off Base): See AMCGRAM for list. As a result of creating top-tier customer experiences, Hertz was honored with several loyalty awards in 2020 and 2021. A preferred level of service - earned with 10 or more rentals in a calendar year. Most of the time, renters get into the Do Not Rent list by failing to pay their bills. I rented a car from budget and was told to leave the keys in the drop box when returned. From my experience dealing with the public over many years, we call the police as a last resort when someone is abusive and/or threatening to staff, when we cannot get them to leave or defuse the situation any other way. If you need help with any problem,please contact us through this form. You can re-appeal for the company to reexamine your case and hope that that gets you off the list. It does appear though that European law is a bit different in terms of rental cars and prepaid rentals. And to Dario - I'm sorry I didn't understand what you intended. . Website: Hertz Website no hertz rent a car phone number Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can Hertz really charge you for a 10-year-old bill? If My Car is Recalled Do I Get a Rental?-(Recall worries? Hertz reserves the right to update the reward points and redemption requirements at any time for any reason without prior notice, it says. His crime? Because I was crossing the border out of Germany, I was charged a fee of about $30.00. I offered to pay more. You can call the Hertz customer service line at 1-800-654-3131, or you can live chat with a representative on the Hertz website. Using false documents such as ID or driving license gives a reason for the rental company to blacklist you. I did read up on driving in Europe beforehand, but apparently I did something I wasn't supposed to! Need a tour refund? If you dont want to be blacklisted by Hertz, you should pay for all your parking tickets and tolls. We are reader supported. Contact Hertz customer service through this form. Thank you for allowing me the opportunity to review this matter and respond to you directly. If you take your baby on a cruise, will you have fun? If you use a rental car to commit fraud such as pretending to be in an accident so that you can receive an insurance claim, you may end up on the Hertz Do Not Rent list. Heres An Answer. Hertz had more surprises for its long-term, valued Gold member customer. I didn't do anything wrong! Hertz Car Rental never fails to deliver the best services. It is unfortunate that current Hertz corporate policy has tied your hands and has turned the Executive Customer Service team into revenue collection. Do not rent cars. At any rate, I just paid the fee. Has your rental been involved in an accident? I assume you know that DNR has a different meaning in the medical profession. The car rental company discovered an unpaid $6 toll charge from 2012. GetHuman features available: Best alternatives to phone. That can work both ways. You're a frequent business traveler, so Hertz stood to lose a lot of . Do business with a car rental company that moves fast. The company requests customers to follow a rule book to avoid getting into DNR (Do Not Rent) list. Know the rules before you go, and driving in Western Europe isn't much different than in the States. The car rental company must have seen that Hall was spending tens of thousands of dollars on rentals. She booked a prepaid car rental for 89 days in Germany at a total cost of $1,800. The agent will help you reach the manager to whom you can explain your situation. Luxury Car Rental; All Car/Sedan Sizes; Pickup Truck Rental; SUV Rental;. We were in a bad accident, car totaled, and Hertz was amazing. https://www.elliott.org/cruises/hate-shore-excursion-credit-card-dispute-refund/, Why you should never report a credit card charge as fraudulent when it isnt But the managers behavior is what has me frustrated. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy, https://www.elliott.org/blog/do-not-sail-list-banned-from-cruising/, https://www.elliott.org/cruises/hate-shore-excursion-credit-card-dispute-refund/, https://www.elliott.org/the-troubleshooter/never-report-credit-card-charge-fraudulent/, https://www.elliott.org/travel-problems/do-not-rent-list-prepaid-car-rental-refund/. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. If you refuse to pay, the company has a right to blacklist you. I should have received a refund for the 22 days that I did not use the car, Heather explained. Do not rent from hertz, screwed up customer service and a app. To get off this list, you must first pay your outstanding debt. I don't want this to affect my good credit so is it better to just pay it and be done? Not. Think carefully before taking action. As fair warning to others, rental companies are particularly intransigent on unpaid balances, chargebacks, and other similar items. It would appear that Hertz needs to do a better job of explaining what the fee is for! Have your driving license so the agent can verify . Some of those drivers were jailed. Carnival Cruises rejected me and my expired passport! If you receive such a bill, pay promptly. But be careful and don't let this happen. The court summons the company, and if their reason is valid under law, you cannot be removed from the DNR list. I know it's not that much, but I don't understand why they won't provide me more information. Threatening or bullying a car rental employee, especially if someone has to call the cops, will get you placed on the Do Not Rent list. And so, its quite challenging for our team to successfully mediate a case once it has already ended in a victory for the company. This was in 2018. Call Hertz and confirm the early return. https://www.elliott.org/blog/do-not-sail-list-banned-from-cruising/, Hate your shore excursion? The more you rent, the better the benefits you'll receive at participating Gold locations*: A one-car-class upgrade (cars only, subject to availability) A free rental day voucher after 10 rentals (voucher terms apply) The driver is the one responsible for the ticket. Tarpon Springs, FL. Yet, again, she was wrong. So Heather found it hard to believe that she was having so much trouble proving her case. I say all that to say this: IF you did not disclose you were going to Italy (innocently, of course, without realizing the need to do so) your car might have "tattled" on you and you could have been charged the fee afterwards. Please stay tuned while we review your request. It did not state a Highway Fee (they do have toll roads so maybe they don't charge one) but they did say their traffic violation fee was 35.40 euros per fine. I provided document after document to prove my position. Heather did follow all the steps. You can rent any size trailer from 10 feet to 26 feet long. Inside They will know the region you operated in by checking the speed or parking tickets they will receive. Hertz adds people to its Do Not Rent list all the time. To contact us for Lost and Found inquiries in the US, click here. but not Doc:[protected]. Before Hall could even ask for documentation of the $6 charge, Hertz simply added him to its Do Not Rent List and stripped him of his points. Until that is, a Hertz representative told him he had an outstanding bill from 2012, which led to him being banned by Hertz. Fastest way to talk to a real Hertz rep. Banned by Hertz: Can you help me get this straightened out?. Because all I know it means DO NOT RENT. Guess that means I can expect a ticket in the mail sometime? I actually found a bill payment service in Europe online that charges in U.S. The contract detailed a straightforward process to qualify for this refund. With the bits of info available, it is probably a legitimate charge. Wheres my $15,194? The retailer can sue the consumer (unusual unless a very large amount), turn the consumer over to a collection agency, and/or do things like place the consumer on a Do Not Rent list. You can call the do not rent department or the customer care desk. Also, Hertz added my name to the Do Not Rent list and revoked all my accumulated points.. Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. And so this case is finally over for Heather. In frustration, she turned to her credit card company for help. Now what? I just realized another advantage of short-term leasing, as I received notification of a ZTL infraction in Reggio Emilia, Italy (no traffic zone), and I did not receive a corresponding charge from the leasing company. Avoid the toll charges and parking tickets forwarded to you and you will not rent again from Hertz. You can ask the manager to reconsider removing you from the do not rent list. How do I speak to a human at Hertz? Hertz - Hertz stolen my credit card info and charge me for someone else.. This would be extremely frustrating to me - I feel your pain. I do not like having me name Tarnished by lies. . #buyerbeware #boycottHertz. You can contact hertz customer care and plead for a review. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-large-leaderboard-2','ezslot_11',111,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-large-leaderboard-2-0'); The company might reconsider and remove you from the unpaid debt and chargebacks list. Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist.