The problem with this is that my truck is located in Houston and has never been to Dallas. The process for each toll company is slightly different, but youll need evidence to support your claim. Exactly right. The NTTA says it's an issue with the Tx Tag department. Billing and account questions, or how to get a TollTag, can be answered by the NTTA. I could understand if i failed to call but i did and still have to pay those fees. Who stops these pirates from stealing from the public? This complaint was posted by a verified customer. The vehicle 2006 Kia Sportage was transferred in July 2022. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. Delivered 8/6/22 @ 10:05 am It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Regarding Labor Day 2022 trip. Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Preview. Box 30945 / Salt Lake City, UT, 84130-0945. . More than $21 dollars NTTA is charging for a six mile stretch. Yg$e@iQ*L j7$)f`d?H(6L? What happens if I dont pay my tolls in Texas? Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. The Experian Dispute Center is your source for correcting credit report information that you consider incomplete or inaccurate. Although hearings typically are less formal than an actual trial, you will exchange evidence with the administrative board. Desired outcome: Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. Im willing to set up a payment plan for the amount reported to the county on the scofflaw block so I can renew my cars registration, but not a single cent more. No eat for me. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. More than $21 dollars NTTA is charging for a six mile stretch. Independence Day - July 4 However, if it is ignored it can go into warrant status just like any other traffic offense. Contact the agency that assessed your violation to find out the methods available to dispute the violation. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. Cancel the bill that I received. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . 48 0 obj <> endobj Open in new tab Call NTTA Customer Service 972-818-NTTA. The NTTA can also place registration blocks on vehicles in relation to allegations of failure to pay tollway charges. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. I want my credit report clear, and this company held responsible for scamming people. 3. Can you go to jail for not paying tolls in Texas? The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. I was told NTTA would not resolve this with Kansas. I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. Called right away and was told I had no outstanding bill. Fact #4 - My current vehicle which I own has a Louisiana license plate. We can't rely on gas taxes forever, but there's no simple, obvious way to integrate electric vehicles and other alternative-fuel vehicles into the funding structure. Is this your company? If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. NTTA tolltag are a bunch of Aholes so I hope to change. Calculate current tolls for all classes. I told him I would not stop payment because it would cost me $35 to do so. Our NTTA ticket lawyers are very skilled at reviewing files with the NTTA to determine the actual amount of the tolls minus any administrative fees alleged. Payment location types and available services are defined on each tab. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. You need the following information to dispute a transaction: Date of transaction. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. Doesn't make it less of a scam but might give some insight as to why. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. NTTA Payment Locations. EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. Type text, add images, blackout confidential details, add comments, highlights and more. By using our site, you agree to our. Desired outcome: We research all concerns you bring to our attention. Has anyone else had multiple bad experiences? dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Check the website for the toll road for their contact details. %%EOF You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. Desired outcome: Medial Marijuana Recommendations. Amount of transaction. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. P.O. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. I sold a vehicle in March of 2022 to a resident of N Texas. Explain your situation, and ask for their intervention. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. Due to traffic, I couldn't get over to avoid the toll road. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. Fact #6 - I would think that D&M Leasing would know the correct address of the person who leased this RAM truck. Project Communications -@email NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law. Desired outcome: Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. If this is the risk of getting on a toll road, it's simply not worth it. Call us at 844-5RESPND (844-573-7763) or fill out our customer complaint form. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . Is the not highway robbery. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. I called NTTA and explained the vehicle was sold prior to these tolls. I tried, but when I put in the information, it was NOT under my name. Business Diversity -@email The NTTA says it does not waive charges for veterans with disabled plates because it does not . RT @HCTRA: Today's the day! ZipCash customers receive bills monthly and have 25 days to pay the invoice. However, with automatic payment systems comes the possibility that the system or you could make a mistake. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. However, not paying tolls means you can get charged with a criminal misdemeanor. Go to the Dispute Center for details on the dispute process. Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. Claim it and get a lot of features. A fair and reasonable fee. Total charge close $38 dollars one way. I think there used to be some roads that only accepted one or the other, but that is not the case anymore. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. On 1-12 the toll was $40 for the same route. . Access your NTTA Collections account Login Not long after they charge me $600 - when I went to investigate I see the error. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. I go straight thru and do not drive toll roads while in Texas. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? Staring in Irving the toll is $6.85, then $21.00 from industrial to 820, then $10 from 183 to 35 in fort. Desired outcome: They probably do this because they are charged by their merchant processor per transaction. TxTag /tkst/, operated by the Texas Department of Transportation (TxDOT), is one of three interoperable electronic toll collection systems in Texas. Get updates on whats happening in North Texas to your inbox. Reimburse the discount of $4.84 as promised. Would showing proof that I no longer lived at that address help dispute the balance? : Kansas Turnpike Authority requires to fill-up Violation Contest Form. If your issuing bank agrees with your claim, they will contact the merchant's bank to notify them of the disputed charge. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. The bill was addressed to D&M Leasing at my local address in Louisiana. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. The NTTA was also defrauded Desired outcome: where is the serial number on vera bradley luggage. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. This review was chosen algorithmically as the most valued customer feedback. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. I filed another dispute and called NTTA back. After speaking with a few personnel, I was told that the charges were my responsibility. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. The vehicle was reported stolen before the toll transaction occurred. When will the government step and help. North Texas Tollway Authority [NTTA] - Removed my vehicle with out my request, Billed tolls for a vehicle I sold (Dispute# 7738900). The vehicle was reported stolen before the toll transaction occurred. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. So you do not want to ignore the citation for failure to pay tollway. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. Rub your thumb over the tag a few times to push out any air bubbles underneath it. Two employees told him that if he didn't pay the bill, he could be arrested, he said. Alternatively, the address to dispute a charge by mail is: P.O. This article was written by Jennifer Mueller, JD. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. Remove the late charges, deduct the $2.94 from my ZIPCASH account. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. 0 For some reason, I was charged $3.33 instead of the normal $1.11. I want information on how to check for outrageous toll charges in advance of a trip. I received a ZipCash Toll Bill. The revised policy allows first responders expedited travel in times of disasters and emergencies. Often this deadline is calculated from the post mark on the notice. Re: license plate No JHZ6174 TX Violator NO [protected] NTTA is a foreign-owned company. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. Issues reported will be taken seriously, and all reports will be examined and investigated. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Desired outcome: For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! And despite months of protests, she. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. Two days later I received an email say the matter was resolved. For tolled locations where automatic passes are used, if a driver passes through without using one of the pass accounts, a photo of the license tag is taken. The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. Enter information about the transaction as prompted. We may send additional relevant information and comments while we research your concern. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 Sounds simple but you know it is not that easy. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. If you continue, you agree with our policy statement. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. I made the trip to Texas from Kansas and back over Labor Day 2022. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. After driving 170 miles on the Kansas Turnpike and paying only $14.00 and change I got stuck in this hell hole. 03. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. That bill said start saving now with a $20 toll tag. Arturo E. Ballesteros Report a Roadway Problem -@email In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. Download the appropriate form. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Allinahealth.Org Bill Pay & Customer Service, Waste Connections Vancouver, Wa Bill Pay & Customer Service, How to Pay Nashville Electric Service Bill, How To Pay Peopleready Bill & Understanding Your Staffing Companys Bill Rate, Sleepys Credit Card Payment & Customer Service, How to Pay Bowling GreenState University Bill, How To Pay Your Dominion Energy Bill Money Services. Research source The NTTA says that the invoices are sent to the listed address in government records and that the vehicle's owner is responsible for updating the registration. Memorial Day - May 27 & 29 I asked that when the check was received to credit it to my new account. the Texas Department of Transportation (TxDOT) This charge is outrageous. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. I was told if you do not use the tag for a year they will do that. The signs that show the charges come too late. If a case is ignored or not defended properly, the North Texas Tollway Authority can issue citations that can go into warrant status. 1. State law typically requires the hearing to be scheduled within a certain amount of time after your request. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. New comments cannot be posted and votes cannot be cast. This article has been viewed 121,648 times. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. We removed the toll tag in June of this year as the vehicle was sold. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. Call the customer service center. As far as I know the only functional difference is that TollTag works at the airport and TxTag does not. Ive never dealt with this before and Im not sure what my options are if any. The supervisor assured me I was paying for both the Zip Cash and Tolltag. By phone: 469-801-3662 Do attach relevant documentation(s). The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. Sign up for our News Headlines newsletter. Share your photos and videos with others to prove the truth of your words. Desired outcome: But I said it has not been a year! Simply email copies of all supporting documentation and your Toll Violation Defense Form to Cofiroute at [emailprotected] All documentation received must include a date, the vehicle license plate number and/or the invoice number to be accepted. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. What do you all think. Where can I pay my NTTA toll? Our NTTA ticket attorneys then work toward a resolution of the failure to pay tollway ticket as well as a fair and reasonable restitution agreement to the NTTA. How to dispute NTTA charges? Stop monopolizing the rates. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. We use cookies to ensure that we give you the best experience on our website. We strive to be a friendly and welcoming community to all of our users whether they are longtime residents of DFW, newcomers, curious redditors, or just visiting. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. I want information on how to check for outrageous toll charges in advance of a trip. Select a road, tunnel or bridge in Texas to calculate tolls for that road. For both names listed on the original bills. Charge a decent rate. % of people told us that this article helped them. The Ombudsman will respond in writing regarding the disposition of your concern. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. 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