(7) In addition, when I make calls outside this area, the likelihood of the call being dropped is very high. Opens new tab. | Privacy Policy, Restaurant Service and Kitchen Team (2036), Panda Restaurant Group, Inc. participates in E-Verify. If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. ", "When I have a difficult customer I will try to kill them with kindness. Get a free, personalized salary estimate based on today's job market. Consider improving your answer by talking about any steps you'd take before calling HR. "Your customer service standards are one of the reasons I was so attracted to your company. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. Do they offer innovative menu items or engaging product promotions that keep customers coming back? - What is the company's primary goal for this position in the next 12 months? arkea_sauvage5. Panda Express began as Panda Inn. While empathizing with the customer is an important part of customer service, consider taking it a step further by describing your customer service skills in more detail. Local/municipal requirements, such as Food Handler certification, acquired at applicants own expense. If you are willing to stay in the restaurant business then you will sound like a good fit for Panda Express. "I know that you have a great social media presence and I do follow your Instagram account. Opportunities for growth into Management positions. Find out what a Panda Express Shift Leader does, how to get this job, and what it takes to succeed as a Panda Express Shift Leader. Consider demonstrating your knowledge of the industry and the company's offerings by naming 1-2 of the company's primary competitors and sharing more specifically what makes Panda Express a standout dining choice. Contact us here. Because I am a strong communicator, I can diffuse most situations. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Panda Express. Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. When I was working as a server at my last job, we had a lot of customers come through our restaurant every day. ", "I cannot recall the exact number, but I think it was around three days total. Honesty and integrity are valued by all employers. A free inside look at company reviews and salaries posted anonymously by employees. Superior, CO. Posted: February 28, 2023. Share one or two examples of how youve excelled in similar environments in the past. For example, I have a fear of public speaking and enrolled in a public speaking class to overcome my fear. Answer dates might appear two to three weeks before they were published. Why did you choose that particular rating for yourself? You can also use your ability to lead by example to show new employees how to do their job correctly. Job Description Indeed.com. My co-workers didn't like being called out, but eventually, they came around. Otherwise, try and tell them how your previous work experience relates to the job you are applying for at Panda . Panda Express is a fast-food restaurant chain that specializes in American Chinese cuisine. I can see the balance you're trying to find in this answer. Shift Leaders typically work 40 hours per week, with shifts ranging from early morning to late evening. It can also help you identify employees who may be ready for a promotion. "I spend a lot of my free time volunteering at the local animal shelter. Panda Express restaurants were traditionally located in shopping mall food courts . Any experience welcomed Job Description. "Our company had a contest . ", "A setback is always disappointing, but it also creates a learning opportunity. Here are three trends influencing how Panda Express Shift Leader employees work. Coaching and training experience may not be a direct requirement for this role, but they are abilities that are always valued by an employer. I then go into ", "I have taught myself to become much calmer with my first reactions when problems arise. I am comfortable with these types of tasks. What about this position is the most important? Your input helps Glassdoor refine our pay estimates over time. It would help if you did not deny you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family). I would say I have qualities of both, and I know I would rise to the occasion if given a leadership opportunity. ADA Statement: Discuss how this position stands out to you over any others. Depending on the role, it may be more critical for you to instigate solving problems and creating innovative solutions, or it may be more important to get the work done. "If I could choose an aspect of training I would like to learn more about health and safety. You can make it even stronger by sharing the skills or characteristics you used to excel as a training coordinator such as adaptability or an ability to learn quickly. This question can help the interviewer determine your leadership skills and how you might apply them to a new role. 21 terms. Additionally, the company may offer bonuses or other incentives to employees based on performance. What Does a Wawa Customer Service Associate Do? ", "I like the culture Panda Express offers. Posted: (6 days ago) Panda Express 3.6 Orlando, FL 32827 (Orlando International Airport area) Estimated $28.4K - . There is always a healthy way to cope. Employees at Panda express pay a median salary around $24000 annually in the United States. This is a solid response. Which part of the position has the steepest learning curve? Associate discounts for many brands. Whether its impacting our team or the communities we work in, were proud to be an organization that embraces family values. Building a conversational environment for our team & listen. Some related job titles are.css-1c1umss{cursor:pointer;font-size:15px;line-height:24px;color:#1861bf;}.css-1c1umss:hover{color:#0c4085;}Shift Supervisor salaries with median pay of $40,869,Crew Member salaries with median pay of $34,217,Shift Manager salaries with median pay of $38,463,Team Member salaries with median pay of $36,121. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. If it's a difficult customer who shook me up, I will take a breather outside for a moment. 4. food quality We are looking for a Shift Leader to oversee operations and workers during scheduled shifts. ", "Could you please give me a few reasons why you like working for Panda Express?". In those instances, honesty isn't always the best policy. Interviewers will expect you to have done research on the company and familiarized yourself with the basics of what they offer. amir_sykes7. ", "I take public transit; however, I find it to be very reliable. ", "I understand that setbacks happen from time to time. Continuous improvement is an important trend for Panda Express Shift Leaders to understand. | Privacy Policy, Restaurant Service and Kitchen Team (1092), Panda Restaurant Group, Inc. participates in E-Verify. Shift Leader Panda Express CA&C Mar 2019 - Present 4 years. Dive deep into company history, current jobs, hiring trends, demographics, and company reviews. (16) Katrina Vasquez. I took charge for two weeks, and the experience was quite positive! 53 terms. Search and apply to 50 job postings in the area across a variety of career fields. Only $35.99/year. Created by. They want to know they can trust their employees to do the right thing. Flashcards. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. Panda Express Shift Leader Knowledge Study. Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. Learn. I was in charge of training new employees, running a register, serving food, and counting all the money at the end of the night. State a fault required for the role but not a dealbreaker if you dont have it. "Thank you for asking - I do have a few questions. Shift Leader Jun 2018 Nov 2018 Panda Express Petaluma, CA While working at Panda Express I was hired as an associate and was promoted to shift leader extremely quick. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager. - Is this a replacement search or a newly created role? 3/6/2022. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Panda Express. I also completed all deposits on time each night, which helped me develop my math skills even more.. You've shared activities that give the interviewer more insight into your personality. When you call my references, they will attest to my great customer service skills. Looking at the situation from the customer's perspective is a great place to start! 401K with company match As a Shift Lead for our team, you will have the opportunity to embrace a central role in a fast-paced and growth-oriented environment. Panda Express Shift Leaders work in a fast-paced, customer-oriented environment. We offer our team members: Free meals while working at Panda. Medical and Dental Insurance "Just last month I was asked to lead our day shift employees when my boss was away on sick leave. Your answer illustrates that you are a reliable employee that shows up and doesn't miss work. . 2123-Veterans Pkwy & Bass Pro Dr PX, Clarksville, INDIANA, UNITED STATES (. Shift Lead Qualifications. You can enhance your response by also talking about how cleanliness protects not only customers but also employees, which helps ensure appropriate staffing levels. They are in charge of ensuring that all employees are following the companys policies and procedures, as well as providing customer service and ensuring that the restaurant is running smoothly. Test. While performing duties, counter areas are often hot with steam from steam table and food vapors. This is an answer you can build on. ", "I've heard and seen, that Panda Express provides a positive environment that actively embraces family values and assists employees in reaching their potential.". Learn. Shift Lead Qualifications. My vehicle is in great condition, and I am comfortable with the amount of travel required to get to Panda Express every day. These positions include assistant manager, general manager, and district manager. 40. ", "Yes, to an extent. Briefly explain the knowledge that you do have in training, and coaching, in the workplace. You've talked about which social media platforms you use and how they enable you to connect with the company. If you have experience leading a team, describe what made you successful in that role. . Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Pandas mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Shift Leader - 687. ", "I've had many years of customer service. Created by. They must also be able to work independently and as part of a team. It's been over 6 years since I've been in the industry.". izzy_garza. Then pivot to balance that example by talking to the interviewer about scenarios when you feel it would be inappropriate to protect a coworker by taking the fall for actions such as stealing, misuse of equipment, etc. (3) Dear Sir or Madam: (4) I am writing to request a termination of the one-year cellular phone contract I signed three months ago. (11) As a result of my difficulty, I would like the termination fee waived and want to receive a partial refund on the bills I have paid. Can you tell us about your previous work experience? However, you need to go deeper by talking about how you respond in situations that require a quick solution. If I could further my education in any way, I would choose to take courses in leadership and management. State that you dont think money is a great motivator but that taking the time to praise your employees for good work goes a long way. What Does an Automotive Service Manager Do? Would you confront the employee to clarify the situation and confirm if he or she was actually stealing? Job Details. I love to see others succeed and help them do so. Panda Express Hourly. NAF 3-Year Summer Internship @ UC Berkeley (2019-2021) Activity. However, this answer could benefit from being more specific. If possible, let the interviewer know you can work on weekends and/or holidays. Great! I can see where you're going with this response! Panda Express Hourly (. 5.delete inactive codes Don't forget to share the positive outcome. On-Going Career & Leadership Development I had already learned how to work well with others, so I just applied those same principles to leading a team.. This question can help interviewers understand your experience with the equipment used in a kitchen. Are there any courses I could take to better prepare, while you make your hiring decision? You will gain hands on experience in cooking and preparing Panda favorites for our guests. As a Shift Lead, you gain a diverse range of skills to develop yourself and others. ", "I am a team player with very few limitations to my schedule. 5. thru-put (keep going), donations, dt time, 3 day prep, ordering, osa, steam table, attitude, delegate, awareness, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Literature and Composition: Reading, Writing,Thinking, Carol Jago, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, AP Lang Unit 5 Progress Check MCQ Answers. Good Standing: With alignment from a Panda OPS leader, employees must meet expectations and there must be a individual . We value diversity in all forms and know the strength it brings. When can the manager rely on you to be there? The interviewer would like to know what attracts you to a role with Panda Express. You can also refer to any positive employment references. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Help make it more accurate by adding yours. So PIC can mean different things. Goal Setting: As a shift leader, you can help your team members set goals for their work and personal lives. I believe transparency is essential, but if there really is no one to blame but a customer is so unhappy and feels the need to blame someone, I would take the responsibility while trying to remedy the situation.". Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers. As far as callouts, I called out one day due to an injury outside of work.". Rest assured, I am reliable and will always come to work on time. 22001579. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. "I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. When answering this question, it's important that you share a past example of your leadership experiences. TCI-M2 Concepts, J.V. 5 hand sink reaches 110 in 1 min, 3 comp. ", "When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. Related Searches:All Shift Leader Salaries|All Panda Express Salaries. 3.pic keys returned during turn over-transfer or termination Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Have a second read of the job description and find theskills and experience required for the position. 251 Panda Express reviews. It can be as simple as a time you influenced your coworkers to act or respond in a certain way. Example: I feel like I thrive in fast-paced environments. Cleanliness is especially important in the hospitality/food industry. To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Situations that require a quick solution can range from an emergency to a customer service issue or a conflict between team members. "I have handled very challenging customers in my previous roles and can remain professional through all situations. It can show teamwork, but it may not be the most honest thing to do. If the cash drawer was balanced correctly each day or your deposits were correct and made on time every night, saying show can illustrate your help highlight your reliability. Shift lead is actual title and money change, able to cook entrees and sides and support Management, step above FOH PIC just running shift. Average salary for Panda Express Shift Leader in Columbia: $16. Employers ask this question to make sure youre comfortable working in an environment where you need to multitask and prioritize your tasks quickly. It was intimidating, but I felt a rush at the same time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Once my manager returned she was very pleased with the progress that I made, and I was promoted. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Shift Leader. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. We offer our team members:** You've answered well! Large: 4 sides 4 entrees, serves 26-30, Human Anatomy- Reproductive System- Female. $18 to $24 Hourly. If you are a part of any organizations, sports teams or clubs, talk about your involvement. "I would like to see my experience in leadership grow over the next few years. '", "I believe the consistency of the quality menu items Panda Express provides makes it stand out. (12) I need that cash! I see that you mention ABC and XYZ in your job posting. Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. Mar 02, 2022 Post Date. This is a good start! Closing Date March 9, 2023 At 500 Pm. Dec 21, 2021 Post Date. Jayjay463 PLUS. Are Lomov and Natalia equally responsible for their arguments, or is one character more to blame? I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Interview and hire new employees.Review financial statements, sales and activity reports, other performance data to identify opportunities for cost reductions or service improvements.training and coaching associates making weekly schedule, store Inventory, labor planning and food orderingled and implement company's culture . sink 120 in 1 min Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs. Ultimately, a top shift leader should be . Test Scores This information is unavailable to unknown [or unregistered] users High School Information High School: Edison High School( Fresno, CA) State: . When the manager is not present, you'll be . 92 terms. This can include ordering food and supplies, tracking the amount of food and supplies the restaurant has and making sure the restaurant has enough food and supplies to operate. Customers love when you go above and beyond for them which will, in turn, generate more business. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s). 8 1 working toilet This question is often asked to determine your level of comfort with handling cash and credit card transactions. $18 to $24 Hourly. ", "I held the position of Training Coordinator for 2 years at our center. I don't have the experience when it comes to email communication, for example. Using Interjections in Sentences. Interview answers were first added by Rachelle Enns on an unknown date, Interview questions were first added on April 3rd, 2017, Interview questions and answers were updated by Rachelle Enns on May 26th, 2018. The average salary for a Shift Leader is $32,888 per year in United States, which is 3% higher than the average Panda Express salary of $31,797 per year for this job. High performance teams are becoming increasingly important in the restaurant industry. 8. cashier drawer count- verify by pic Assure the interviewer that you are trustworthy and honest. A good leader takes the initiative, listens and communicates well with others. ", "Management always has projects for the Center Leadership Team to address. They also offer competitive wages.". Training: As a shift leader, youre responsible for training new employees and ensuring that all employees are following the companys standards. While performing duties, counter areas are often hot with steam from steam table and food vapors. "Sometimes full disclosure can damage someone's self-esteem, and reality isn't always best expressed in full and can be self-indulgent based on the person's intention. As the restaurant industry continues to evolve, Panda Express Shift Leaders must stay up-to-date with the latest technology and digital transformation trends. For example, if you're interested in a particular training program or leadership development opportunity you could ask a question to gain more insight into program specifics. Well done. What was the outcome, and what did you learn? Opportunities for growth into Management positions. This estimate is based upon 31 Panda Express Shift Leader salary report (s) provided by employees or estimated based upon statistical methods. Dates shown above are approximate. As a shift leader, it is essential to understand how to create and maintain high performing teams that can work together efficiently and effectively. The "Most Likely Range" represents values that exist . when running shift, PIC is person in charge of delegating and running shift. You can also share how training helps others succeed by sharpening existing skills, providing new skills, or enabling them to utilize new tools or strategies. 6.cctv working- check daily This would be a great opportunity to use the STAR method. Match. I am able and willing to work overtime, and weekends as well. Module 1 Panda Express PIC Test. 95 terms. Growing your career as a Full Time Shift Leader is an incredible opportunity to develop excellent skills. Talk to the interviewer about a time that this may have happened to you on the job. Shift Leader - 2123. raphaelamadeus. - How long has this role been vacant? ", "It depends on the situation. Pleasant, IN. I have been responsible for both disciplining and terminating employees. The first restaurant opened in. I was raised to trust my initial response so, I do just that! Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. Assure the interviewer that you can meet their customer service standards. 1 Followup Learn. ", "I was always raised to be honest so yes - I do believe that honesty is the best policy. Good job! ", "I appreciate that Panda Express has such a strong focus on cleanliness. jlee0620. 7.no sae key-emergency I can see where you're headed! NEW! Perhaps say you would like to become a restaurant manager. Panda Shift Lead. ", "I enjoy reading and hiking. ", "I am actively enrolled in school working on my Bachelor's Degree in business management to help further my career.". Great! The night was successful, and my tips were a great reward! The foodservice industry could not survive without maintaining the proper levels of cleanliness.". If possible, share an example of a time when you successfully worked with an employee or team to take corrective action and improve performance. ", "Here are some sample questions: - When would you like to have this position filled? I am a trustworthy person with a strong track record of honesty with my previous employers. Additionally, shift leaders should be familiar with mobile apps that allow customers to order ahead of time or pay online. JOB ID. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You can strengthen your answer further by talking about how your degree will benefit your career path. Dont wear too much jewelry and if you have long hair wear it back. Hires 18+ Job Description. Learn. Healthy lifestyle, continuous learning, developing others, acknowledging others. Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. ", "Our company had a contest last month to see who could up-sell the most menu add-ons, and I was asked to be our team leader for the challenge. Share a Situation that had a positive outcome. (8) I am angry. happyme3453. If you are Food Safety Certified, be sure to bring that certification with you to your interview. You will support in creating a vibrant and welcoming environment for our guests. Paid Training to prepare you for success ", "State and federal laws require companies to produce schedules for employees in advance. Try to think of a time when you went above and beyond for a customer. District managers are responsible for overseeing multiple stores and ensuring that all stores are meeting the companys standards.