Were in this together. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Your consent is not required as a condition of any purchase. CEO & Founder. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Don't worry, you can unsubscribe from our mailing list at any time. Interested? Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. Can I make changes to my aritzia.com order after I submit it? Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Most corporations have tons of money in reserve funds that could easily be used," wrote one user. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Canadian clothing retailer Aritzia has today announced a massive new initiative to support Canadian healthcare workers. A Return Label has been provided with your original order. Opinions expressed by Forbes Contributors are their own. Still, theres no disputing the power of a major celebrity social media endorsement. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. Aritzia Community Sponsor Package - Diamond ($100), Aritzia Community Sponsor Package - Double Diamond ($200). to colleagues, clients or customers, or inquire about A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. How can I find out if my local store is open? In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. See, Click to View our Accessibility Statement. After 14 days of reopening, we will no longer accept returns or exchanges. Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Aritzia marketing calls and texts may use an automatic telephone dialing system. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. All Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. Brian Hill You can only exchange items to Aritzia if you purchased them in person from a store. Description. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . Where impact and internal change are concerned, its an ever-evolving process. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. 80,000 frontline healthcare workers gifted through a $10 million initial donation Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it from. All sale and discounted items bought in store are final sale. TnAction Spring 23 just launched. It will also be donating all profits to the Aritzia Community Relief Fund to support its . Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. Your Aritzia, We know youre being overwhelmed with news about COVID-19, and we know its a lot right now. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. VANCOUVER, B.C. The sale typically takes place on Labour Day weekend. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Our boutiques are officially reopening. Return processing typically takes 7-10 business days. Its critical to note that this is merely the beginning the brand knows it has a lot of work ahead. In sum, they areexecuting extremely well across every key element and have been able to meet the customer where she wanted and expected to be, in this Covid marketplace.. 16, 2020, 07:00 AM. Calls may be live or prerecorded. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. The Return Label used must match the order for the items youre returning. The Aritzia Refund policy is similarly strict . Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Sorry, no refunds to original form of payment for sale or discounted items. And well do absolutely everything in our power to keep it that way. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. Text HELP for help or STOP to opt out. For every package purchased (you can pick up the Diamond package for $100. Shop Now. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. So anything you buy, like the We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. permissions/licensing, please go to: www.TorontoStarReprints.com. In addition to collection launches, new product launches this year will include intimates and swim, Hill said. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Net revenue increased by about. We are not able to offer exchanges online. In an email to CTV News, the company's senior director of communications said the . This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. "Our goal is to do our part for the global well-being. Copyright 2023 CNW Group Ltd. All Rights Reserved. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. 68735 Views Jan 2, 2023. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. VANCOUVER, March 16, 2020 /CNW/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its . At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Opinions expressed by Forbes Contributors are their own. Until then, well be right here online and at your service. Sorry, no refunds to original form of payment for sale or discounted items. ), Architectural and interior photography of Aritzia Super World NYC. Insider info on sales, new arrivals and more good stuff. The company said it would be offering free shipping and free returns on online orders in the meantime. Follow the steps below to complete online returns for online purchases. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. While successful in keeping its team intact, the move received mixed reviews from its online community. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Insider info on sales, new arrivals and more good stuff. (To date in fiscal year 2021, which started March 2, 2020, Aritzia has opened two new boutiques and expanded or repositioned two existing boutiques in Canada, and opened five new boutiques and expanded an existing one in the United States. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Aritzia is a vertically integrated, innovative design house of fashion brands. We are not able to offer exchanges online. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said.